This book integrates key tools and processes into a comprehensive
program for developing more robust and reliable technology-based
products. Drawing on their extensive product development experience,
the
authors present a complete process for ensuring product performance
throughout the entire lifecycle, from understanding customers’ needs
through manufacturing and post-launch support.
The authors begin by presenting broad insights and high-level
strategies for improving product quality. Next, they demonstrate how to
implement robustness and reliability strategies that complement existing
governance and decision processes. A section on tools and methods shows
how to institutionalize best practices and apply them consistently.
Finally, they tie strategies, decisions, and methods together through a
case study project.
Product developers will learn how to
- Understand critical drivers of value in technology products, including reliability and durability
- Implement a process model and roadmap for improving reliability and robustness
- Increase robustness early in development, leading to shorter cycle times in later phases
- Improve the stability of production performance under stress conditions
- Assess both organizational and process capabilities for delivering robust and reliable products
- Understand and manage customer-driven requirements
- Use tools including descriptive and inferential statistics and DOE-based empirical models
Managers will understand expectations for
- Design concepts supported by rigorous analyses of alternatives
- Products and processes delivering higher value to customers
- Products with higher reliability and longer useful lives
- Product processes with lower costs and higher capabilities
- Development projects having shorter, more predictable cycle times
Readers are introduced to many thought leaders whose writings can be
sources of further learning. This book is a valuable resource for anyone
responsible for delivering reliable, profitable technology products,
including general managers, program managers, engineers, scientists, and
reliability and quality professionals.
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